Refunds and Shipping

Refunds and Returns

Dösis Tea creates its product with much care and passion. If you are not 100% satisfied, have changed your mind about the product(s) you have ordered, and decide you no longer wish to use them, you can return the product(s) to us for a refund or exchange under the following conditions:

  • Product(s) should be unopened and in sellable condition
  • Product(s) must be sent back within 30 days of purchase
  • All returns and exchanges must include original receipt

Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed exclusively to the original credit or debit card, Paypal account, or payment method used for the purchase; there are no cash refunds. Refunds will be processed as soon as possible upon receipt of the returned products. Refunds or exchanges are only applicable for purchases made directly on www.dosistea.com. The total value of the refund will equal the payment made for the goods purchased, excluding shipping, freight and any other relevant fees, including customs or import fees, if any. Except for damaged or incorrect products received, you will be responsible for return shipping costs.

Exchanges are not eligible for any past or ongoing promotions. Free gifts or promotional items with retail value are not available for refund or exchanges.

For returns on order purchased at retail outlets, please consult with the retailer where you purchased the product for their return and exchange policy. We are unable to accept returns or exchanges of product unless it was purchased exclusively through www.dosistea.com

ALL RETURN PRODUCTS MUS INCLUDE AN RMA NUMBER. PLEASE CONTACT US AT HELLO@DOSISTEA.COM TO PROVIDE YOU WITH THE NUMBER AND RETURN ADDRESS.

Incorrect Orders

If you have received your order placed via www.dosistea.com and it is incorrect, please email us at hello@dosistea.com and include your Dösis Tea order number, so that we can arrange to have the correct product(s) sent to you and the incorrect product(s) returned to Dösis Tea.

Return Ship-To Addresses 

If you have received your order placed via www.dosistea.com and wish to return it to us in accordance with the conditions listed above, please contact: hello@dosistea.com, we must provide you with an RMA number that MUST be included in shipping label.

Cancellations and Changes to Online Orders

Dösis Tea will endeavor to arrange the dispatch of your order as soon as we receive it. If you wish to cancel or make changes, please email us at hello@dosistea.com as soon as possible, including your Dösis Tea order number.  If your order is already under “processing” status, unfortunately, it cannot be changed or cancelled. Once you receive the product(s), if you still wish to change it, you will have to return it following the “return” conditions.

Please note that all claims will be honored at the discretion of Dösis Tea and Dösis Tea reserves the right to refuse to refund or replace any customer claims when returns are excessive, and it appears that the policy is being manipulated or abused.

Shipping Territory

We ship to all 50 US States, the District of Columbia, Puerto Rico, and internationally to Australia, Brazil, Canada, the European Union, Hong Kong SAR, Israel, Japan, Malaysia, Mexico, New Zealand, Peru, Singapore, South Korea, Turkey, United Arab Emirates, and the United Kingdom. 

Dösis Tea is not responsible or will not be liable for any additional charges collected as a result of any import tax which may be applied on international orders (to be delivered outside of the United States).

Delivery time and Charges per Order

Standard domestic shipping within the US: Most standard domestic ground shipping orders arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. However, remote destinations can take up a few extra business days. Standard shipping fee, for a single product, is about seven dollars and fifty cents (7.50) American dollars.

Expedite domestic shipping within the US: Most expedite domestic ground shipping orders arrive in 2-5 business days. Weekends and holidays are excluded from processing and shipping times. However, remote destinations can take up a few extra business days. Expedite shipping fee, for a single product, is about nine dollars and ninety-five cents (9.95) American dollars. 

Overnight domestic shipping within the US: Most overnight domestic ground shipping orders arrive in 1 business day, at the end of the day. Weekends and holidays are excluded from processing and shipping times. However, remote destinations can take up an extra business day. Overnight shipping fee, for a single product, is about forty-five dollars and fifty cents (45.50) American dollars.

International shipping: Most standard international ground shipping orders arrive in 15-18 business days. Weekends and holidays are excluded from processing and shipping times. However, some destinations can take up a few extra business days. Standard international ground shipping fee, for a single product, is about twelve (12) American dollars. 

Shipping Couriers

We currently ship with DHL, Fedex, UPS, and USPS. We select the most convenient method depending on your order. 

Tracking your order online

Once your order has processed, you can track its status in My Account under Order History by clicking "Track Order". Additionally, you will receive an email (to the email address provided at the time of purchase) with tracking information once your order has been picked up and scanned by the shipping courier.

Stock Availability

Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date. 

Liability of Dösis Tea

Please check all your order details carefully before processing your order. Dösis Tea will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

Business Days & Holidays 


Packages do not ship from our fulfillment center on the following holidays: 


  • December 29th – January 2nd 

  • Memorial Day 

  • 4th of July 

  • Labor Day 

  • Thanksgiving 

  • Friday after Thanksgiving 

  • Christmas Eve 

  • Christmas Day 


Dösis Tea reserves the right to modify its return, refund and exchange policy at any time, without notice. 

Updated: September 04, 2023

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