Shipping Policy

Dösis Tea ships products to select domestic and international destinations. Available shipping destinations and shipping methods will be displayed during checkout.

 

Order Processing

Orders are generally processed within one to three (1–3) business days after payment is received and approved.

 

Processing times may be longer during holidays, promotions, product launches, inventory shortages, severe weather events, or circumstances beyond our reasonable control.

 

Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery timeframes will be presented during checkout.

Delivery estimates are provided for convenience only and are not guaranteed.

Once an order has been transferred to a shipping carrier, delivery times are subject to the carrier's operations and policies.

 

Shipping Charges

Shipping rates are calculated at checkout and may vary based on:

·       Delivery destination

·       Order size and weight

·       Shipping method selected

·       Carrier rates

·       Promotional offers

 

International Orders

International customers may be responsible for customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other governmental charges imposed by their jurisdiction.

 

These charges are not controlled by Dösis Tea and are the sole responsibility of the customer unless otherwise stated during checkout.

 

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Dösis Tea is not responsible for delays, losses, or additional expenses resulting from incorrect or incomplete shipping information provided by the customer.

 

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, risk of loss generally passes to the customer to the extent permitted by applicable law.

 

If your package appears lost or significantly delayed, please contact us and we will make reasonable efforts to assist in locating the shipment.

 

Dösis Tea is not responsible for carrier delays caused by weather, customs processing, labor disruptions, transportation issues, or other circumstances outside our control.

Shipping Restrictions

 

We reserve the right to restrict or refuse shipment to certain destinations where shipping services are unavailable, unreliable, prohibited, or commercially impractical.

 

Order Changes and Cancellations

We begin processing orders promptly.

 

If you need to modify or cancel an order, please contact hello@dosistea.com as soon as possible.

 

We cannot guarantee that modifications or cancellations can be made once order processing has begun.

 

Contact Us

For shipping-related questions, please contact hello@dosistea.com

 

Effective Date: June 19, 2026